We are FinchPay - your
gateway to fiat and crypto

FinchPay supports transactions with the essential digital assets — BTC, popular altcoins (ETH, BNB, XRP, ADA, MATIC, LTC, TRX), as well as the major stablecoins (USDT and USDC in various networks, BUSD and DAI).

The main trading currency for us is Euro, operations in USD are also available. In the future we expect to enable a number of other major fiat currencies — we will inform our clients about it additionally.

Each Client has a personal manager who is in touch with them through authorized channels of communication. There are two possible ways of carrying out transactions:

1) a Client makes a request for an asset of interest via the authorized communication channel — and the manager helps the Client to prepare an Order, then according to the signed Order, a transaction is made in the interests of the Client,

2) (in test mode) the Client gets access to the secure Telegram bot and can make instant transactions via its interface within the agreed limit.

The onboarding procedure implements the 'Know Your Customer' (KYC) principle. Given that we are talking about transactions with money, there are requirements to verify the participants of such transactions - roughly speaking, to ensure that you are you and that the funds for the transaction were obtained legally. As a licensed service, we comply with the regulator's requirements and do due diligence on our clients. We request a standard package of documents (it differs slightly for individuals and legal entities), and after checking it, we can specify some additional details. You can request to start the onboarding process here on the website - we do our best to ensure that onboarding takes at most 1-2 days, but in complicated cases this procedure can take up to a week.

We offer our clients to enter into a standard master sale & purchase agreement for digital assets, within which we can accept orders from clients and make exchange transactions on their behalf. After signing the contract, we conduct the procedure of so-called ‘whitelisting’ for the client’s crypto wallets and check the details of the client's bank accounts — then it is possible to start trading operations.

Once the transaction is completed, FinchPay makes a settlement to the Client’s whitelisted crypto address or confirmed bank account and sends a Trade Confirmation to the Client via the authorized communication channel.

According to the agreement between FinchPay and the Client, an Order and Trade Confirmation is issued for each transaction — this is usually sufficient for banks and tax authorities. FinchPay may also communicate with the Client's bank if necessary to clarify the nature of `the transactions.